Shipping policy

SHIPPING POLICY

STANDARD SHIPPING TIMES

United States: Estimated delivery time is 10–14 business days, depending on the destination state.

United Kingdom & European Union: Orders typically arrive within 12–16 business days.

Hawaii: Please note that shipments to Hawaii may experience longer delivery times due to customs processing. Estimated delivery is approximately 15–30 business days.

If your order contains items shipped from our international warehouse, the entire order will be fulfilled from overseas. In such cases, the estimated delivery timeframe is 10–20 business days.

International Shipping: Delivery times generally range from 10–20 business days, depending on the destination country and local logistics conditions.

EXPEDITED SHIPPING TIMES

United States: Estimated delivery time is 5–10 business days, depending on the destination state.
(Expedited shipping is currently available only for selected products and specific locations.)

PROCESSING TIMES

Orders are generally processed within 1–3 business days after being placed. Please note that weekends and public holidays are not considered business days.

During peak periods, such as promotional events or holiday seasons, processing times may be extended to up to 7 business days. We appreciate your patience as we carefully prepare and fulfill each order to ensure quality and accuracy.

NOTES

Please double-check your shipping address before completing your purchase to avoid any delivery issues. All delivery timeframes provided are estimates and may vary. While most orders arrive within the expected timeframe, delays can occasionally occur due to courier issues or customs procedures.

External factors such as weather conditions, customs inspections, or public holidays may also affect delivery times.

We take great care in packaging your order to ensure it arrives safely. If you receive an item that is damaged or if something is missing from your order, please contact us at support@trainixy.com within 3 business days of delivery so we can assist you promptly.

ORDER TRACKING

After placing your order, you will receive a confirmation email containing your order details. Once your order has been shipped, a separate shipping confirmation email will be sent, including your tracking number so you can monitor your delivery status.

For international shipments, tracking availability and shipping services may vary depending on the destination country. To avoid delays, please ensure your shipping information is complete and accurate, including street name, building number, and postal code.

Customers outside the United States may be subject to customs duties or import taxes in accordance with local regulations. These charges are the responsibility of the customer. For further details, please contact your local customs office.

UNEXPECTED DELAYS

In rare situations, deliveries may exceed the estimated shipping timeframes. This can happen due to factors such as customs processing, international logistics delays, weather conditions, or national holidays. We sincerely appreciate your understanding and patience in these cases.